Privacy Policy

Skigaarden . Privacy Policy

Privacy Policy

Last Updated: September 2019

This Privacy Policy explains how we collect, use, process, and disclose your personal information across the Skigaarden Platform. Here you will also find information about your rights. The “Skigaarden Platform” refers to Skigaarden’s website, any mobile, tablet and other smart applications, and all associated Skigaarden services.

When this policy mentions “Skigaarden,” “we,” “us,” or “our,” it refers to the company that is in charge of running Skigaarden - Skigaarden AS.

Skigaarden AS ( VAT number: 924496681) / Berget 17, 3519 Hønefoss, Norway) is responsible for your information under this Privacy Policy (the “Data Controller”). Skigaarden AS is also the contracting part when you are booking Accommodation or other Services through the Skigaarden Platform.

In this policy, we use a few terms which are defined as follows:

  • A “User” is anyone who has registered an Skigaarden account, including Suppliers and Guests.
  • A “Guest” or “Customer” is someone who books, or seeks to book.
  • A “Supplier” is someone who provides services
  • “Accommodation” means a vacation apartment or other property.
  • “Payment Services” means any payment processing services provided through or in connection with a User’s use of the Skigaarden Platform.

1. Information We Collect

We process personal data in order to offer our services to companies and consumers. In order to do so, we need to collect and process certain personal data.

There are three general categories of information that we collect.

1.1. Information You Give Us.

We collect information you share with us when you use the Skigaarden Platform in order to ensure the adequate performance of contracts between you and Skigaarden, or between you and a Supplier. The provision of this information is necessary to use the Skigaarden Platform and, without it, we will not be able to provide you with services that you request.

  • Account Information. When you sign up for a Skigaarden account, we require certain information such as your name and email address. To use certain features within the Skigaarden Platform, we may need to ask you to complete your account, which may include your address and phone number.
  • Payment Information. When you use the Payment Services (such as when booking Accommodation and related services, Catering, Event etc. through us), we require certain financial information (like your credit card information) to process payments and comply with applicable law. We do not retain your financial information and when necessary you will be asked to provide them again.
  • Communications with Skigaarden. When you communicate with Skigaarden, we collect any information you choose to provide.
  • Other Information. You may otherwise choose to provide us information (such as your itinerary, food allergies, data relating to your health, emergency contact information, travel preferences, and information about other guests accompanying you on your stay) when you contact us or make a booking on our website, by email, over the phone or in person. Also, when you fill in a form, speak to, or otherwise communicate with a Skigaarden representative, conduct a search, update or add information to your Skigaarden account, respond to surveys, participate in promotions, or use other features of the Skigaarden Platform.

1.2. Information We Automatically Collect from Your Use of the Skigaarden Platform.

When you use the Skigaarden Platform, we collect information about the services you use and how you use them, even if you don’t sign up for a Skigaarden account. We process this information for the activities and legal basis described in Section 2 below.

  • Usage Information. We collect information about your interactions with the Skigaarden Platform, such as the pages or other content you view, your searches for accommodation, bookings you have made and other actions on the Skigaarden Platform.
  • Location Information. When you use certain features of the Skigaarden Platform and accept to track your location data, we may collect different types of information about your general location (e.g. IP address, zip code).
  • Log Data. We automatically collect log information when you use the Skigaarden Platform, even if you have not created an Skigaarden account or logged in. That information includes, among other things: details about how you’ve used the Skigaarden Platform, IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), unique identifiers, and the page you’ve viewed or engaged with before or after using the Skigaarden Platform.
  • Transaction Information. We collect information related to your transactions on the Skigaarden Platform or transactions made through the Skigaarden Platform, including the date and time, amounts charged, and other related transaction details.
  • Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. You may disable the usage of cookies through your browser settings. For more information on our use of these technologies, see our Cookie Policy below.

1.3. Information We Collect from Third Parties.

  • Third Party Services. If you link, connect, or login to your Skigaarden account with a third party service (e.g., Facebook, Twitter, Google), we may collect information from the third party service, such as your registration and profile information. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners and combine it with information we have about you.

2. How We Use The Information We Collect

We use, store, and process information about you to provide, understand, improve, and develop the Skigaarden Platform, services we provide, as well as to create and maintain a trusted and safer environment.

2.1. Provide, Improve, and Develop the Skigaarden Platform and our services.

  • Enable you to access and use the Skigaarden Platform. Skigaarden uses your personal information to provide information, offers and services about your ordered services, arrangments via e-mail, telephone, sms and postal mail.
  • Contact you about your booking requests, plan your stay at one of our chalets or apartments, as well as make and manage your bookings.
  • To provide our services and all the information you need, for you to get the best experience possible being our guest.
  • To communicate with you. Your personal data and contact details ( such as email and mobile number) may be used to send you messages, such as reminders and booking confirmations.
  • Operate, provide, improve and optimize the Skigaarden Platform and experience, such as by performing analytics and conducting research or surveys ( which is of course voluntary).
  • Personalize or otherwise customize your experience by, among other things making Accommodation suggestions, ranking search results or showing ads based on your search or booking history, and any preferences you provide to us, or that are signified by your search and booking history.
  • Enable you to access and use the Payment Services.
  • Provide customer service.
  • Send you service or support messages, such as updates, security alerts, and account notifications.
  • If you provide us with your contact information, we may use and store this information in order to contact you regarding your booking with us, as well as during and after your stay if any situations arise when we need to get in touch with you, as well as for fraud detection and prevention, and for any other purpose you authorize us to.

2.2. Create and Maintain a Trusted and Safer Environment.

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • Conduct investigations and risk assessments.
  • Conduct checks against databases and other information sources.
  • Comply with our legal obligations.
  • Resolve any disputes with any of our users and enforce our agreements with third parties.
  • Enforce our Terms of Service, User agreements, and policies.

We process this information given our legitimate interest in protecting the Skigaarden Platform, to verify and ensure the adequate performance of our contract with you, and to comply with applicable laws.

2.3. Provide, Personalize, Measure, and Improve our Advertising and Marketing.

  • Send you as our customer promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about Skigaarden campaigns and services).
  • Personalize, measure, and improve advertising.
  • Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Skigaarden.

2.4. Storage time

  • Storing of personal data will take place as long as it is necessary for the purpose of the processing. We will not store your personal data beyond this, unless there is another legal basis for the processing.

3. Sharing & Disclosure

3.1. Sharing between Suppliers and Guests.

  • When you as a Guest submit a booking request, certain information about you may be shared with a Supplier to administer and coordinate the booking, such as your name, contact details, and arrival date.
  • When you as a Supplier have a confirmed booking, certain information about you may be shared with the Guest to coordinate the booking, such as your full name, phone number and email.

Sharing this information is necessary to provide Guests with our services, and we don’t share your billing and payout information with other Users.

3.2. Reviews, Listings, and other Public Information.

The Skigaarden Platform publishes information that is visible to the general public. For example:

  • If you submit content on our blog, in a public forum, or in a social media post, or use a similar feature on the Skigaarden Platform, that content is publicly visible.

Information you share publicly on the Skigaarden Platform may be indexed through third party search engines. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

3.3. Safety and Compliance with Law.

Skigaarden may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against Skigaarden, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Use or other agreements with Users, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of Skigaarden, its employees or its Users, or Users of the public.

We will attempt to notify Users about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Skigaarden’s property, its Users and the Skigaarden Platform (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that User about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

3.4. Corporate Affiliates.

To help us provide the Skigaarden Platform, we may share your information within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. Additionally, we share your information with our affiliates to support, integrate, promote, and improve the Skigaarden Platform and our affiliates’ services.

3.5. Widgets.

We may display parts of the Skigaarden Platform (e.g., your Listing page) on sites operated by Skigaarden’s business partners, using technologies such as widgets or APIs.

3.6. Tax Authorities.

In jurisdictions where we facilitate the collection and remittance of occupancy taxes, we may have an obligation of and without further notice, to disclose Suppliers’ and Guests’ data and other information relating to them or to their transactions, bookings, Accommodations and occupancy taxes to the relevant tax authority, including, but not limited to, the Supplier’s or Guest’s name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Suppliers from Guests, and contact information.

3.7. Business Transfers.

If Skigaarden undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your personal information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.8. Aggregated Data.

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other de-identified information for industry and market analysis, regulatory compliance, demographic profiling, marketing and advertising, and other business purposes.

4. Recipients of the personal data and the use of subcontractors

We do not disclose and/or share your personal data to third parties except where it is necessary for fulfilling our legal obligations and as set out in section 5 under.

For some administrative purposes we use subcontractors (processors). We have secured that the processing is in accordance with the requirements of GDPR by entering into data processing agreements with the data processor. The data processing agreements also ensure that the personal data is not used for any other purpose.

We do not process personal data outside the EU/EEA.

5. Third Party Partners & Integrations

Google Maps/Earth.

Parts of the Skigaarden Platform use Google Maps/Earth services, including the Google Maps API(s). You decide whether you would like to use Google Maps/Earth. If you choose to use Google Maps/Earth you are subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.

The Skigaarden Platform may contain links to third party websites or services, such as third-party integrations, co-branded services, or third party-branded services (“Third Party Partners”). Skigaarden doesn’t own or control these Third-Party Partners and if you choose to use these links you interact with them and you may be providing information directly to the Third Party Partner. These Third-Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.

6. Your Choices

6.1. Managing Your Information & Your rights

You may access, update, and correct most of your basic personal information by logging into your Skigaarden account and reviewing your settings and profile. You are responsible for keeping your personal information up-to-date.

6.2. Data Retention & Account Cancellation.

We generally retain your information for as long as is needed to provide the Skigaarden Platform to you, or for as long as your account is active. If you no longer want us to use your information to provide the Skigaarden Platform to you, you may cancel your account or request us to erase your personal information. To cancel your Skigaarden account, contact us. If you cancel your account or request erasure of your personal information, note that:

  • Information you have shared with others (such as Listing reviews) may continue to be publicly visible on the Skigaarden Platform in association with your first name, even after your Skigaarden account is cancelled.
  • Some copies of your information (e.g. log records) may remain in our database, but are disassociated from personal identifiers.
  • Because we maintain the Skigaarden Platform to protect from accidental or malicious loss and destruction, residual copies of your information may not be removed from our backup systems for a limited period of time.
  • Skigaarden may retain certain information to the extent necessary to comply with its legal obligations.
  • Skigaarden may retain certain information as necessary for its legitimate business interests, such as fraud detection and prevention, enhancing user safety, and defending itself against legal claims. For example, if Skigaarden removes a user account for fraud or user safety reasons, Skigaarden may retain certain information from that account to prevent that user from opening a new Skigaarden account in the future.

6.3. Objecting to Processing (including Automated Decision-Making).

In some jurisdictions, applicable law may entitle you to require Skigaarden not to process your personal information for certain specific purposes, such as profiling or marketing purposes.

6.4. Exercising Rights and Complaints

As a data subject, you may require

  • access to,
  • correction of and/or
  • deletion of personal data related to the data subject

If consent is the legal basis for processing of your personal data, you may at any time withdraw your consent by contacting us.

The data subject is entitled to complain to the Norwegian Data Protection Authority about how we process personal data. You find more information at www.datatilsynet.no/en.

If you have any questions about the GDPR, please email us at booking@skigaarden.no or call +47 90010047. We may ask you to verify your identity before taking further action on your request. You can also write as at the following address: Skigaarden AS, Berget 17, 3519 Hønefoss Norway.

7. Security

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

8. Changes to this Privacy Policy

Skigaarden reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Skigaarden Platform and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Skigaarden account before the date the revised Privacy Policy becomes effective, your continued access or use of the Skigaarden Platform will constitute acceptance of the revised Privacy Policy.

9. Contact details

If you have any questions or complaints about this Privacy Policy or Skigaarden’s information handling practices (including how our service providers process your personal information), you may contact Skigaarden by email us at booking@skigaarden.no or call +47 90010047. We may ask you to verify your identity before taking further action on your request. You can also write as at the following address: Skigaarden AS, Berget 17, 3519 Hønefoss Norway.

Cookie Policy Skigaarden

Last Updated: June 2019

Our website uses cookies and similar technologies to help provide, protect and improve the website and your experience. This policy explains how and why we use cookies and the choices you have.

What Is A Cookie?

A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences such as your preferred language or location. There are two types of cookies used on Skigaarden website: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser and can be used again the next time you access our website.

We may also use other technologies with similar functionality to cookies, such as web beacons, pixels, mobile identifiers, and tracking URLs, to obtain Log Data (as described in the Privacy Policy). For example, our email messages may contain web beacons and tracking URLs to determine whether you have opened a certain message or accessed a certain link.

Why Skigaarden Uses These Technologies

We use these technologies for a number of purposes, such as:

  • To enable you to use and access the Skigaarden Platform and the Payment Services (each of those terms are defined in our Privacy Policy).
  • To enable, facilitate and streamline the functioning of and your access to the Skigaarden Platform.
  • To better understand how you navigate through and interact with the Skigaarden Platform and how to improve the Skigaarden Platform.
  • To serve you tailored advertising (on the Skigaarden Platform and on third party websites).
  • To show you content (e.g., advertisements) that is more relevant to you.
  • To monitor and analyze the performance, operation, and effectiveness of the Skigaarden Platform and Skigaarden advertisements.
  • For fraud detection and prevention, and investigations.
  • For purposes of our own customer support, analytics, research, product development, and regulatory compliance.

Third Parties

We may also allow certain business partners to place these technologies on the Skigaarden Platform. These partners use these technologies to (1) help us analyze how you use the Skigaarden Platform, such as by noting the third party services from which you arrived, (2) market and advertise Skigaarden services to you on the Skigaarden Platform and third party websites, (3) help us detect or prevent fraud or conduct risk assessments, or (4) collect information about your activities on the Skigaarden Platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the Skigaarden Platform, we work with a number of analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.

Online Advertising

Third parties may also use such tracking technologies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the Skigaarden Platform and on other websites and online services. Targeting and advertising cookies we use may include Google, Facebook, Microsoft and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent advertising technology is integrated into the Skigaarden Platform and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms.

Third Party Social Plugins

The Skigaarden Platform may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of the Skigaarden Platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Skigaarden Platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.

Your Choices

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.

Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

Remember that if you change your settings and disable cookies, this may make some functions on our website unavailable and you may not make full use of all parts of the website.